Terms and Conditions

All content provided on https://joyrandolph.com and https://joyrandolph.mykajabi.com/  is owned by Joy Glow Ltd, unless specific content is stated as otherwise.

These terms and conditions are subject to change at any time with or without notice.

1. Introduction

This page tells you the terms on which you may use our websites, whether as a registered user or guest.

Please read carefully before use.

By using the site, you accept the terms and agree to obey them. If you don’t accept them, please don’t use the site.

2. Who we are

All content provided on http://joyrandolph.com and https://joyrandolph.mykajabi.com/ is provided by Joy Glow Ltd., a UK Limited company registered in England under company number 09361852.

Some important details about us:

  • Our registered office is at: First Floor, Telecom House, 125-135 Preston Road, Brighton, East Sussex, BN1 6AF
  • Our VAT number is: 225996861

3. Use of the site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential.

If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

You agree to follow our acceptable use policy. Click here to read the policy

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely.

4. Intellectual Property Rights

All contents of this Website are ©2019 Joy Glow Ltd.

All content and other materials on this Website, including, without limitation, all logos, designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, “Content”) are the proprietary property of Joy Glow Ltd, unless specified otherwise.

Other logos and product and company names mentioned herein may be the trademarks of their respective owners.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a license from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you breach these terms, you lose your right to use our site and must destroy or return any copies you have made.

If you are aware of an infringement of our intellectual property, please let us know by contacting us at admin@joyrandolph.com

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If we receive a notice stating that content on our Website infringes on the copyright or other intellectual property rights of any person or entity, we shall immediately take down the possibly infringing content.

If you are a copyright owner or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to admin@joyrandolph.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”.

You may be held accountable for damages (including costs and attorneys’ fees) for any misrepresentation or bad­ faith claims on the infringement of any Content found on and/or through the Website on your copyright.

They are protected by copyright.

5. Our Legal Responsibility to You

All content including but not limited to programs, products, services, opt-in gifts, e-books, videos, webinars, blog posts, newsletters, emails, social media, and/or other communication (collectively referred to as “Website”) is for informational purposes only.

The owner of this makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site.

We do not guarantee the accuracy of material on our sites https://joyrandolph.com and https://joyrandolph.mykajabi.com.

Joy Glow Ltd and the owner of Joy Glow Ltd will not be liable for any errors or omissions in the information provided, nor the availability of this information. As far as legally possible, we exclude legal responsibility for the following:

  • Any loss to you arising from the use of our site, products, services or online courses
  • Loss of income, profit, business, data, contracts, goodwill or savings.
  • We also exclude, as far as legally possible, all terms and warranties or promises
  • implied by law or by statutes.

We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

6. Computer Offences

If you do anything which is a criminal offense under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway.

We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn’t try to get access to our site or server or any connected database or make any ‘attack’ on the site. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

7. Links to Our Site

You are allowed to make a legal link to our website from your website if the content on your site meets the standards of our acceptable use policy.

We can end this permission at any time. Click here to view our acceptable use policy.

You mustn’t suggest any endorsement by us or association with us unless we agree in writing.

8. Links from Our Site

This Website may contain content and hyperlinks to websites created and operated by parties other than Joy Glow Ltd.

Such hyperlinks are provided for your reference only.

We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites.

Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature.

Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

We don’t accept responsibility for other sites or any loss you suffer from using them.

9. Blog Comments Policy

The owner of this blog reserves the right to edit or delete any comments submitted to this blog without notice due to:

  1. Comments deemed to be spam or questionable spam.
  2. Comments including profanity.
  3. Comments containing language or concepts that could be deemed offensive.
  4. Comments that attack a person individually.

10. Purchases

If you wish to purchase any product or service made available through the Website (“Purchase”), you will be asked to supply a valid name and e­mail address.

All payments shall be processed by Stripe or Paypal. You will supply the information needed for purchase such as your credit card number on using the payment processing systems of Stripe and Paypal.

You hereby represent and warrant that: (i) you have the legal right to use any payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We do not store credit card details nor do we share customer financial details with any third parties.

We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to product or service availability, error(s) in your order, or for any other reason.

We have the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. If fraud or an unauthorized or illegal transaction is suspected, we have the right to contact law enforcement to report the above actions and to provide your information.

11. Delivery of purchases

All downloadable products such as ebooks and printables provided on joyrandolph.com are delivered electronically via e-mail.

All online courses will be delivered on https://joyrandolph.mykajabi.com/ and you will receive access to the course via email on the date of enrollment.

For purchases of a private one-on-one coaching, the programme will start on the date agreed via email upon purchase.

12. Cancellation’s and Refund Policy

12.1 Digital Downloads

Given the nature of digital downloads such as ebooks, meditations, and products you download and will have lifetime access to, you cannot cancel orders nor get a refund.

12.2 Online courses

We do not offer refunds or credits for change of mind, unused payment plan periods, accidental purchases, medical conditions, or any similar reason or event unless required by law to do so.

However, if you are dissatisfied for any reason, or believe you have experienced extenuating circumstances, we encourage you to contact our Support Team at support@joyrandolph.com to discuss this further.

If, however, you have purchased the course during a special offer and were offered limited time only 30-day money back guarantee, you can cancel purchases and get a full refund for the online course if you make the request within 30 days of making the initial purchase.

To cancel your purchase, you must notify Joy Glow Ltd within 30 days of purchase. Please email support@joyrandolph.com.

In this instance, refunds and cancellations are not available beyond 30 days of purchase.

Under all circumstances, if you are on a payment plan, you cannot cancel payments that are over 30 days past the initial purchase. The payments remaining need to be settled by the customer.

12.3 One-on-one coaching

You can cancel a purchase of one-on-one coaching at any time and for any reason whatsoever.

The Client will, however, owe and remain responsible for the pro rata share of the coaching that has been delivered, plus a cancelation fee of £50. This fee reflects the admin costs of setting up and closing the programme.

The Coach reserves the right to cancel one-on-one coaching if at any point she feels it is not advantageous to the Client for the coaching program to continue. If this happens, the Client is only responsible for the pro rata share of coaching services received.

13. Comments and other Posts

Joy Glow Ltd in its sole discretion, may refuse to post, remove, or require you to remove, any content provided by you, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement.

Joy Glow Ltd may remove any and all content provided by you that is considered derogatory, inflammatory, violent, or graphic in nature. Joy Glow Ltd does not have to provide you with notice before removing any content provided by you. You may not use the Website to solicit or spam anyone and are not permitted to post links that act as solicitation or spam.

14. Variation

We change these terms from time to time and you must check them for changes because they are binding on you.

15. Applicable Law

15.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.

15.2 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

15.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

15.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

15.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.

15.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.

15.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

15.8 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.

15.9 The English courts have the only right to hear claims related to our site, and all
disputes are governed by English law.

If you have any questions about these Terms, please contact us at support@joyrandolph.com