PRIVACY POLICY

 Joy Glow Ltd is committed to protecting your privacy online. This Privacy Policy describes the personal information we collect through this website at joyrandolph.com (the “Site”),

Visitors and any users of the site are referred to as “user”, “you” and “your” and Joy Glow Ltd is referred to as “we”, “us”, and “our”. Accessing this Site constitutes a use of the Site and an acceptance to our Privacy Policy.

On joyrandolph.com, we provide a blog, and the services we offer related to health coaching are referred as (the “Service”).

Use of joyrandolph.com, including all materials presented herein and all online Services provided by Joy Glow Ltd, is subject to the following Privacy Policy. This Privacy Policy applies to all site visitors, customers and all other users of the Site. By using the Site or Service, you agree to this Privacy Policy, without modification, and acknowledge reading it.


1. Introduction

This is our privacy policy. It tells you how we collect and process data received from you on our site.

If you have any comments on this privacy policy, please email them to support@joyrandolph.com.

 

2. Who we are

Here are the details that the Data Protection Act 1998 says we have to give you as a 'data controller':

Our site address is joyrandolph.com
Our company name is Joy Glow Ltd
Our registered address is First Floor, Telecom House, 125-135 Preston Road, Brighton, East Sussex, BN1 6AF
Our nominated representative is Rejoyce Randolph

 

3. What we may collect about you

This Site only collects the personal information you voluntarily provide to us, which includes your name and e-mail address, in order to subscribe to our newsletter, and your name, e-mail address and website (optional) in order to post a comment on our blog. If you opt-in to receive our newsletter, the option to unsubscribe will be included in every e-mail.

We may collect information you put into forms or surveys on our site at any time.

We may keep a record of any correspondence between us.

We do share your information with trusted third parties who assist us in operating our website, conducting our business and servicing our clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information is not shared with unrelated third parties.

We may collect your credit card payment details with your permission to process an purchase. However,we do not store your credit card information, all financial data is encrypted and we do not share customer financial details with 3rd parties who do not process the payment.

We may record information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of use behaviour and characteristics in order to measure interest in and use of the various areas of the Site.

We may send cookies (not the tasty kind) to your computer in order to uniquely identify your browser and improve the quality of our service. You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, you may not be able to take full advantage of the Site and its features.

This Site may contain links to third party websites. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you on our Site. Other sites accessible through our site have their own policies in regard to privacy. We are not responsible for the privacy policies or practices of third parties.

 

4. Cookies

We use cookies to distinguish users and improve our site. Please click here to look at our Cookie Policy for more cookie information.

 

5. How we use what we collect

We use information about you to:

  • Present site content effectively to you
  • Provide information, products and services that you request, or (with your consent) which we think may interest you
  • Carry out our contracts with you
  • Allow you to use our interactive services if you want to
  • Tell you our charges
  • Tell you about other goods and services that might interest you. 

If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.

If you are a new customer, you will only be contacted if you agree to it.

If you don't want to be contacted for marketing purposes, simply click the unsubscribe link at the bottom of your email.

 

6. Where we store your data

In order to provide you with the information, products or services you've requested, we sometimes have to use third parties to help collect your data and process your request.

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.

By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

Payment will be encrypted. If we give you a password, you must keep it confidential.

Please don't share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.

 

7. Confidentiality

We aim to keep the Confidential Information that you share with us confidential. Please note that we may disclose such Confidential Information if required to do so by law or in the good-faith belief that:

  1. Such action is necessary to protect and defend our rights or property or those of our users or licensees,
  2. To act as immediately necessary in order to protect the personal safety or rights of our users or the public,
  3. To investigate or respond to any real or perceived violation of this Privacy Policy or of our Disclaimer, Terms and Conditions, or any other terms of use or agreement with us.

We are also allowed to disclose your information if we want to sell our business or our company, we can disclose it to the potential buyer.

 

8. Your Rights

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at support@joyrandolph.com.

The Data Protection Act 1998 gives you the right to see information we hold about you. We can charge you a fee (currently £10) for this service

 

9. Viewing by Others

Note that whenever you voluntarily make your Confidential Information or Other Information available for viewing by others online through this Website or its Content, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the Confidential Information or Other Information that you voluntarily share.

 

10. Passwords

To use certain features of the Website or its Content, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password.

It is your responsibility to protect your own username and password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your personal information at your own risk.

By using our Website and its Content you agree to enter true and accurate information on the Website and its Content. If you enter a bogus email address we have the right to immediately inactivate your account.

We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.

 

11. Unsubscribe

You may unsubscribe to our e-newsletters or updates at any time through the unsubscribe link at the footer of all e-mail communications.

We manage e-mail lists through a list management system. Unsubscribing from one list managed by us will not necessarily remove you from all publication email lists. If you have questions or are experiencing problems unsubscribing, please contact us at support@joryandolph.com

 

12. Anti-Spam Policy

We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information. We will not sell, rent or share your email address.

 

13. Children’s Online Privacy Protection Act Compliance

We do not collect any information from anyone under 18 years of age in compliance with COPPA (Children’s Online Privacy Protection Act).

To access or use the Site, you must be 18 years old or older and have the requisite power and authority to enter into this Privacy Policy. We do not knowingly solicit data online from or market online to children under the age of 18.

 

14. Links to Other Websites

We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its Content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Confidential Information and Other Information.

 

15. Assignment of Rights

In the event of an assignment, sale, joint venture, or other transfer of some or all of our assets, you agree we can assign, sell, license or transfer any information that you have provided to us. Please note, however, that any purchasing party is prohibited from using the Confidential Information or Other Information submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy without your prior consent.

 

16. Changes to the Privacy Policy

We may use your contact information to inform you of changes to the Website or its Content, or, if requested, to send you additional information about us.

We reserve the right, at our sole discretion, to change, modify or otherwise alter our Website, its Content and this Privacy Policy at any time.

Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy. Please review this Privacy Policy periodically.

Continued use of any of information obtained through or on the Website or its Content following the posting of changes and/or modifications constitutes acceptance of the revised Privacy Policy

 

17. Dispute Resolution

17.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.

17.2 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured
negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

17.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event
apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

17.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree the procedure to
be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

17.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.

17.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.

17.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

17.8 Any dispute shall not affect the Parties' ongoing obligations under the Agreement.

If you have any questions about this Privacy Policy, please contact us at support@joyrandolph.com